Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund of the purchase price (less original shipping costs, local taxes/duties etc).

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Receive FREE SHIPPING on all orders over $50 shipped within Australia. Items will be shipped Australia Post Regular Post Trackable.

We can ship to virtually any address in the world. If your country does not appear as an option, please e-mail us and we will let you know if we are able to ship to your destination.

Please note that we cannot ship fragrance to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

For 3 hour*/same-day Delivery Within Sydney has partnered with 'WantItNow to offer our Sydney customers a 3 hour* delivery option direct to your door.

*For orders placed 7am-11am, delivery will be between 2pm and 3pm same day. For orders placed 11am - 3pm delivery will be within 3-4 hours (depending on peak times and distance from Sydney CBD).

This service is available only for deliveries within the Sydney Metropolitan area. 

  • The WantItNow delivery option start a cost of $15, and will be calculated based on your postcode/suburb. Orders must be placed between 7am-3pm, Monday to Friday.
  • Please allow up to 4 hours for delivery for peak periods or for further distances within Metropolitan Sydney. 
  • Deliveries can be tracked down to the minute - an email will be sent you containing a unique tracking link, line number and password.
  • The driver will require a signature upon delivery.
  • If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time.